Shipping Policy
Shipping Policy
Last updated: July 2026
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1. Order processing time
Orders are typically processed within 1 to 2 business days of being placed. You will receive a confirmation email once your order has shipped, along with tracking information.
2. Delivery times and regions
We currently ship to the United States, United Kingdom, Australia, and Canada. Estimated delivery time is 6 to 8 business days from the date your order ships, not including processing time. Delivery times are estimates and are not guaranteed, as they can be affected by factors outside our control, such as customs processing or courier delays.
| Region | Estimated delivery |
|---|---|
| United States | 6 to 8 business days |
| United Kingdom | 6 to 8 business days |
| Australia | 6 to 8 business days |
| Canada | 6 to 8 business days |
3. Shipping costs
Shipping costs are calculated at checkout based on your delivery address and will be displayed before you complete your purchase.
4. Order tracking
Once your order ships, you will receive a tracking number by email so you can follow your delivery. If you have not received tracking information within 2 business days of placing your order, please contact us.
5. Customs and duties
Depending on your country's regulations, your order may be subject to import duties, taxes, or customs fees upon arrival. These charges are the responsibility of the customer and are not included in your order total or shipping cost. Please check with your local customs office if you have questions about potential charges.
6. Delays and lost packages
If your order has not arrived within a reasonable time beyond the estimated delivery window, please contact us and we will work with the carrier to locate your package. If a package is confirmed lost in transit, we will arrange a replacement or refund.
7. Contact us
Questions about your shipment? Email us at support@maidenfield.com.